Job Description
Join our dynamic IT team as an Entry-Level IT Support Specialist and launch your career in Atlanta's thriving tech scene! We're seeking passionate tech enthusiasts eager to gain hands-on experience in enterprise-level systems administration. This role offers comprehensive training, mentorship from senior engineers, and exposure to cutting-edge infrastructure. Work in a collaborative environment where your problem-solving skills directly impact business operations. Perfect for recent graduates or career changers with foundational technical knowledge.
Responsibilities
- Provide Tier 1 technical support for 200+ employees across hardware/software issues
- Deploy and configure Windows 10/11 workstations and mobile devices
- Manage Active Directory accounts and group policies
- Monitor network performance using SolarWinds and ServiceNow
- Document IT procedures and knowledge base articles
- Collaborate with cybersecurity team on vulnerability remediation
- Support cloud services (Microsoft 365, Azure) administration
- Assist in server maintenance and patch management cycles
Qualifications
- Associate's degree in IT or related field OR equivalent experience
- CompTIA A+ or Network+ certification preferred
- Basic knowledge of Windows OS, Active Directory, and TCP/IP
- Customer service experience with strong communication skills
- Familiarity with ITIL service management practices
- Ability to troubleshoot hardware/software issues independently
- Valid driver's license with reliable transportation
- US citizenship or permanent residency required