Job Description
Launch your tech career with Tech Innovate Solutions! We're seeking motivated Entry-Level IT Support Specialists to join our dynamic team in Long Beach. This role offers hands-on experience with cutting-edge technology while providing critical support to our clients. You'll gain exposure to enterprise systems, cybersecurity protocols, and cloud infrastructure—perfect for recent graduates or career changers eager to enter the IT field. Enjoy competitive benefits, mentorship opportunities, and a collaborative work environment in one of California's most vibrant coastal cities.
Responsibilities
- Provide first-line technical support for hardware, software, and network issues
- Install, configure, and troubleshoot desktops, laptops, and peripherals
- Monitor and maintain IT systems to ensure operational efficiency
- Document technical procedures and create user documentation
- Collaborate with senior engineers on infrastructure projects
- Assist with cybersecurity best practices and compliance measures
- Deliver exceptional customer service via ticketing systems and direct support
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems and networking fundamentals
- Familiarity with helpdesk software (ServiceNow, Jira, or Zendesk)
- Strong problem-solving skills with attention to detail
- Excellent written and verbal communication abilities
- A+ or CompTIA Network+ certification (preferred but not required)
- Valid driver's license and reliable transportation