Job Description
Join our dynamic IT team at TechSolutions Inc. and launch your career in technology! We're seeking motivated entry-level professionals to provide essential technical support to our growing client base in Fresno's thriving business community. As an IT Support Specialist, you'll be the first point of contact for resolving technical issues, ensuring seamless operations, and delivering exceptional customer service. We offer comprehensive training programs, mentorship opportunities, and a clear career progression path within our award-winning organization.
Responsibilities
- Diagnose and resolve hardware/software issues across desktop, laptop, and mobile devices
- Install, configure, and maintain network infrastructure including routers, switches, and firewalls
- Provide remote and on-site technical support to end-users with clear communication
- Document all IT processes, incidents, and solutions in our service management system
- Assist with cybersecurity protocols including patch management and access controls
- Collaborate with senior IT staff on system upgrades and technology implementations
- Train users on new software and technology adoption
Qualifications
- Associate's degree in Computer Science, IT, or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems and office productivity suites
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving abilities and customer service orientation
- CompTIA A+ certification or willingness to obtain within 6 months
- Valid California driver's license for occasional on-site client visits
- Ability to lift 30 lbs for equipment maintenance tasks