Job Description
Join our dynamic IT team as an Entry Level IT Support Specialist in Albuquerque! We're seeking passionate tech enthusiasts eager to launch their careers in a fast-paced environment. You'll provide critical technical support to our clients while learning cutting-edge systems and methodologies. This role offers structured training and clear growth paths into cybersecurity, network administration, and cloud computing positions.
Responsibilities
- Provide Tier 1 technical support via phone, email, and remote assistance
- Install, configure, and troubleshoot hardware/software systems
- Manage user accounts and permissions in Active Directory
- Document technical issues and resolutions in ticketing systems
- Collaborate with senior engineers on complex infrastructure projects
- Conduct routine system maintenance and security updates
- Train end-users on new technologies and best practices
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- CompTIA A+ certification preferred
- Basic knowledge of Windows OS and networking concepts
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Ability to work independently and as part of a team
- Valid driver's license and reliable transportation