Job Description
Join Milwaukee's fastest-growing tech firm as an Entry-Level IT Support Specialist! We're seeking passionate tech newcomers to deliver exceptional user support across our dynamic Milwaukee headquarters. This hybrid role combines hands-on troubleshooting with cutting-edge cloud technologies, offering unparalleled growth opportunities in Wisconsin's thriving tech ecosystem. Our collaborative environment includes mentorship from senior engineers and exposure to enterprise-grade systems. Enjoy competitive benefits, professional development stipends, and the chance to build foundational skills in network administration, security protocols, and cloud services.
Responsibilities
- Provide Tier 1/2 technical support for 150+ employees via ticketing system, phone, and remote assistance
- Deploy, configure, and maintain Windows 10/11 workstations, peripherals, and mobile devices
- Implement security protocols including endpoint protection, patch management, and access controls
- Document IT procedures, knowledge base articles, and incident reports in ServiceNow
- Collaborate with network engineers on VoIP systems, VPN configurations, and Wi-Fi optimization
- Assist with hardware lifecycle management including procurement, imaging, and decommissioning
- Support cloud platforms including Microsoft 365 (Teams, Intune, Azure AD) and Google Workspace
Qualifications
- Associates degree in IT, Cybersecurity, or related field OR equivalent technical certification (CompTIA A+, Google IT Support)
- Basic knowledge of Windows OS, Active Directory, and TCP/IP networking fundamentals
- Familiarity with helpdesk software (ServiceNow, Jira, Zendesk) and remote access tools
- Strong customer service skills with ability to troubleshoot complex technical issues
- Valid driver's license for occasional hardware pickup/delivery between Milwaukee locations
- Ability to lift 30 lbs for equipment maintenance and setup
- Willingness to obtain Security+ certification within first 6 months
- Passion for continuous learning in emerging technologies (AI, IoT, cloud infrastructure)