Job Description
Join CyberCore Dynamics and launch your IT career in Baltimore's thriving tech scene! We're seeking motivated Entry Level IT Support Specialists to provide exceptional technical assistance to our clients. As a Fortune 500 partner, we offer structured training programs, mentorship from industry experts, and clear pathways to specialization in cybersecurity, cloud infrastructure, or systems administration. Enjoy competitive benefits, flexible work arrangements, and opportunities to work with cutting-edge technology in a collaborative, growth-oriented environment.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues via phone, email, and remote access
- Install, configure, and maintain desktop/laptop systems, printers, and peripheral devices
- Document support tickets, solutions, and asset inventory using ServiceNow and Jira
- Assist with cybersecurity protocols including patch management, vulnerability scans, and access controls
- Collaborate with senior engineers on complex technical escalations and infrastructure projects
- Conduct user training on new systems and best practices for digital security
- Participate in on-call rotation for after-hours system monitoring and emergency response
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ or Network+ certification preferred (willing to train)
- Basic understanding of Windows OS, Active Directory, and TCP/IP networking
- Experience with ticketing systems (ServiceNow, Zendesk, or Jira)
- Strong diagnostic skills and ability to troubleshoot hardware/software issues
- Excellent written/verbal communication and customer service abilities
- Ability to lift 30lbs and work in a hybrid office/remote environment
- Valid driver's license for occasional client site visits