Job Description
Join our dynamic IT team as an Entry-Level IT Support Specialist at TechFlow Solutions! We're seeking passionate tech enthusiasts to provide exceptional technical support to our growing client base in the Portland metro area. This is your gateway to a rewarding career in information technology with hands-on experience in network administration, system troubleshooting, and cybersecurity best practices. Enjoy comprehensive training, mentorship from industry experts, and opportunities for professional growth in a collaborative environment.
Responsibilities
- Provide Tier 1 technical support via phone, email, and remote assistance for hardware/software issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Monitor network performance and resolve connectivity issues
- Document IT processes and maintain asset management databases
- Assist with cybersecurity protocols and data protection measures
- Collaborate with senior engineers on system upgrades and projects
- Train end-users on new technologies and software applications
Qualifications
- Associate degree in IT, Computer Science, or related field OR equivalent experience
- Basic knowledge of Windows/macOS operating systems and Active Directory
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving abilities and customer service mindset
- CompTIA A+ certification preferred (or willingness to obtain)
- Experience with ticketing systems (e.g., ServiceNow, Jira)
- Valid driver's license for occasional on-site support