Job Description
Launch your IT career with TechSolutions Oklahoma! We're seeking motivated Entry-Level IT Support Specialists to join our dynamic team in Oklahoma City. As a trusted partner to local businesses, we offer hands-on experience with cutting-edge technology while fostering professional growth. Our collaborative environment includes mentorship programs, certification reimbursement, and opportunities to work with diverse systems. If you're passionate about technology and eager to build a foundation in IT infrastructure, security, and user support, we encourage you to apply!
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and maintain desktops, laptops, and peripherals
- Document IT processes and create user knowledge base articles
- Assist with cybersecurity protocols and data protection measures
- Collaborate with senior team on system updates and migrations
- Manage helpdesk tickets and prioritize user requests
- Participate in IT asset inventory and lifecycle management
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic knowledge of Windows/Linux operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Customer service orientation with strong communication skills
- CompTIA A+ or similar certification preferred
- Ability to troubleshoot hardware/software issues independently
- Valid Oklahoma driver's license for occasional site visits