Job Description
Join Nashville's fastest-growing tech firm as an Entry Level IT Support Specialist! We're seeking passionate tech enthusiasts ready to launch their careers in a dynamic environment. You'll gain hands-on experience with enterprise systems while working alongside industry veterans who are committed to your professional growth. Our comprehensive training program covers everything from network troubleshooting to cybersecurity basics, ensuring you develop the skills needed for long-term success in Nashville's booming tech sector.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document technical issues and resolutions in IT service management systems
- Assist with cybersecurity protocols including access management and patching
- Collaborate with cross-functional teams to implement technology solutions
- Participate in IT infrastructure upgrades and maintenance projects
- Train end-users on new technologies and best practices
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems and networking fundamentals
- Strong problem-solving skills with attention to detail
- Excellent written and verbal communication abilities
- CompTIA A+ certification or similar technical certification preferred
- Experience with helpdesk ticketing systems (e.g., ServiceNow, Jira)
- Ability to work independently and as part of a collaborative team