Job Description
Join our dynamic IT team as an Entry-Level Support Specialist! TechSolutions Inc. is seeking passionate tech enthusiasts to provide critical infrastructure support to our El Paso clients. This hybrid role offers hands-on experience with cutting-edge technologies while fostering career growth in cybersecurity, networking, and systems administration. Enjoy competitive benefits, mentorship from industry experts, and opportunities to earn certifications. Perfect for recent graduates or career changers with basic technical aptitude!
Responsibilities
- Provide Tier 1 technical support via phone, email, and remote assistance
- Install, configure, and troubleshoot Windows OS and enterprise applications
- Manage hardware assets including desktops, laptops, and peripherals
- Assist with network monitoring and basic security protocols
- Document all IT incidents and resolutions in ticketing systems
- Collaborate with senior engineers on complex infrastructure projects
- Conduct routine system maintenance and updates
Qualifications
- High school diploma or equivalent; Associate's degree preferred
- Basic knowledge of PC hardware, networking fundamentals, and OS concepts
- Customer service mindset with strong verbal communication skills
- Ability to troubleshoot hardware/software issues methodically
- Proficiency in Microsoft Office Suite and diagnostic tools
- CompTIA A+ or similar certification is a plus
- Valid driver's license for occasional client site visits