Job Description
Launch your IT career with CyberTech Solutions, a leading technology innovator in the nation's capital. We're seeking passionate entry-level professionals to join our dynamic IT support team. This role offers hands-on experience with cutting-edge systems while providing essential technical support to our federal and corporate clients. Enjoy competitive benefits, mentorship from industry veterans, and clear pathways for career growth in one of America's most vibrant tech hubs.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Manage user accounts, permissions, and access controls across Windows and macOS environments
- Document technical issues and resolutions using ITSM platforms
- Collaborate with senior engineers on infrastructure projects and system upgrades
- Conduct cybersecurity awareness training for end-users
- Participate in on-call rotation for after-hours support (rotating schedule)
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows OS, Active Directory, and TCP/IP networking
- Familiarity with helpdesk software (ServiceNow, Jira Service Desk)
- CompTIA A+ or Security+ certification preferred (will train)
- Strong problem-solving skills with customer service orientation
- Ability to work independently and in fast-paced environments
- US citizenship required for federal client projects
- Valid driver's license for occasional equipment transport