Job Description
Launch your IT career with TechNova Solutions, Denver's leading tech innovator! We're seeking passionate entry-level professionals to join our dynamic IT support team. You'll gain hands-on experience with cutting-edge infrastructure while supporting 500+ users in a collaborative, growth-oriented environment. Enjoy competitive benefits, mentorship from senior engineers, and opportunities for certifications.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Manage helpdesk tickets using ServiceNow with 24-hour SLA
- Deploy and configure Windows/macOS workstations and mobile devices
- Document IT processes and create user training materials
- Assist with security compliance initiatives and data backups
- Collaborate with cloud team on Azure/O365 integrations
- Participate in after-hours rotation (1x monthly)
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic knowledge of Windows OS, Active Directory, and networking
- Familiarity with helpdesk ticketing systems
- Strong troubleshooting and communication skills
- A+ or Network+ certification preferred (willing to train)
- Valid US driver's license for occasional site visits
- Ability to lift 30lbs for equipment deployments
- Passion for learning emerging technologies