Job Description
Launch your IT career in Seattle's thriving tech hub! TechForward Solutions seeks passionate Entry-Level IT Support Specialists to join our dynamic team. You'll gain hands-on experience with cutting-edge technology while supporting our innovative clients. We offer comprehensive training, mentorship from industry veterans, and a collaborative environment focused on growth. Enjoy competitive benefits including health insurance, 401(k) matching, and professional development stipends. Join us to build the foundation for a successful IT career in one of America's most vibrant tech ecosystems.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop systems and peripherals
- Document IT processes and create knowledge base articles
- Collaborate with senior engineers on complex troubleshooting
- Assist with cybersecurity best practices implementation
- Manage inventory and asset tracking systems
- Support cloud platform operations (AWS/Azure basics)
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic knowledge of Windows/macOS/Linux operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS)
- Strong problem-solving and communication skills
- Ability to work independently and in team environments
- CompTIA A+ certification preferred (or willingness to obtain)
- Valid driver's license and reliable transportation