Job Description
Join TechSolutions Indy as an Entry-Level IT Support Specialist and kickstart your career in technology! We're seeking passionate individuals to provide essential technical support to our growing client base in Indianapolis. You'll gain hands-on experience with modern infrastructure while working alongside industry experts who are committed to your professional growth. This role offers structured training, mentorship, and clear pathways for advancement into specialized IT fields. If you're eager to learn, solve problems, and build a future in tech, we want to meet you!
Responsibilities
- Provide Tier 1 technical support via phone, email, and remote assistance for hardware/software issues
- Install, configure, and troubleshoot Windows/macOS workstations and peripherals
- Manage user accounts, permissions, and access controls in Active Directory
- Document all IT activities using ServiceNow ticketing system
- Assist with network connectivity issues (Wi-Fi, VPN, LAN) and basic cybersecurity protocols
- Collaborate with senior engineers on system upgrades and maintenance projects
- Conduct new employee onboarding for IT equipment and systems
Qualifications
- Associate degree in IT, Computer Science, or related field OR equivalent experience
- CompTIA A+ certification preferred (or willingness to obtain within 6 months)
- Proficiency with Microsoft Office 365 and basic networking concepts
- Strong problem-solving skills and ability to work independently
- Excellent verbal/written communication and customer service abilities
- Basic knowledge of cloud platforms (Azure/O365) and virtualization
- Valid Indiana driver's license for occasional on-site client visits