Job Description
Launch your IT career in the heart of San Francisco's tech hub! TechFlow Solutions is seeking motivated entry-level IT Support Specialists to join our dynamic team. You'll gain hands-on experience with cutting-edge technologies while supporting our Fortune 500 clients. Enjoy a collaborative environment with mentorship from senior engineers, flexible work options, and comprehensive benefits including health insurance and 401(k) matching.
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document IT processes and maintain service desk ticketing systems
- Collaborate with cross-functional teams on IT projects and deployments
- Monitor system health and perform preventative maintenance
- Train end-users on new technologies and best practices
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems and networking fundamentals
- Familiarity with helpdesk software (ServiceNow, Zendesk, Jira)
- Strong problem-solving skills and customer service orientation
- Ability to work independently and prioritize tasks
- CompTIA A+ or similar certification preferred