Job Description
Join TechNova Solutions as an Entry-Level IT Support Specialist and kickstart your career in Charlotte's thriving tech scene! We're seeking passionate tech enthusiasts ready to grow with us in a collaborative environment. Enjoy comprehensive benefits, mentorship from industry veterans, and opportunities for certifications. Located in Uptown Charlotte, you'll be at the heart of the Queen City's innovation hub.
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and chat for 200+ employees
- Deploy and configure hardware/software including Windows 10/11, Office 365, and Azure AD
- Diagnose and resolve network connectivity issues using Wireshark and ping tools
- Manage Active Directory accounts and group policies
- Create and maintain IT documentation in ServiceNow
- Support cloud infrastructure including AWS and Microsoft 365
- Collaborate with cross-functional teams on IT projects
Qualifications
- Associate's degree in IT/Computer Science or equivalent experience
- CompTIA A+ certification (or willingness to obtain within 90 days)
- Basic knowledge of Windows/macOS troubleshooting
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Excellent written and verbal communication skills
- Ability to lift 30 lbs for equipment installation
- Valid North Carolina driver's license for occasional off-site support