Job Description
Join our dynamic team at TechSolutions Inc. as an Entry-Level IT Support Specialist and kickstart your career in technology! We're seeking passionate individuals eager to grow their skills in a collaborative environment. You'll gain hands-on experience with cutting-edge systems while supporting our diverse client base across Columbus. Enjoy competitive compensation, comprehensive benefits, and mentorship from industry experts. Apply today to become part of Columbus's thriving tech scene!
Responsibilities
- Provide tier-1 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document troubleshooting steps and create knowledge base articles
- Collaborate with senior engineers on complex system implementations
- Monitor system performance and report anomalies
- Train end-users on new technologies and best practices
- Assist with security protocols and compliance measures
Qualifications
- Associate degree in IT or related field OR equivalent experience
- Basic knowledge of Windows/macOS operating systems
- Familiarity with network fundamentals (TCP/IP, DNS, DHCP)
- Strong troubleshooting and problem-solving abilities
- Excellent written and verbal communication skills
- Customer service mindset with patience and empathy
- Ability to work independently and in team environments
- CompTIA A+ certification preferred (not required)