Job Description
Launch your IT career with TechFlow Solutions! We're seeking passionate entry-level professionals to join our dynamic Fort Worth team. As an IT Support Specialist, you'll be the backbone of our operations, ensuring seamless technology experiences for 200+ employees while growing your skills in a collaborative environment. Our comprehensive training program and mentorship opportunities will accelerate your journey from novice to tech expert. Join us to build a future-proof career in one of America's fastest-growing tech hubs!
Responsibilities
- Provide Tier 1 technical support via phone, email, and in-person for hardware/software issues
- Deploy and configure desktops, laptops, and peripherals across multiple departments
- Monitor and maintain network infrastructure including switches, firewalls, and Wi-Fi systems
- Document IT processes and create knowledge base articles for team-wide use
- Collaborate with senior engineers on complex system upgrades and security implementations
- Manage Active Directory accounts and group policies for 500+ users
- Participate in 24/7 on-call rotation bi-weekly for critical system support
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ certification (or willingness to obtain within 90 days)
- Proficiency with Windows OS (10/11) and Microsoft 365 suite
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
- Strong troubleshooting methodology and customer service mindset
- Ability to lift 25lbs for equipment installations
- Valid Texas driver's license for occasional off-site support
- Experience with ticketing systems (ServiceNow/Jira) preferred