Job Description
Launch your tech career with TechSolutions Inc., Austin's leading IT innovator! We're seeking passionate Entry Level IT Support Specialists to join our dynamic team and provide exceptional technical assistance to clients across diverse industries. This role offers comprehensive training, mentorship from senior engineers, and clear pathways to specialization in cybersecurity, cloud systems, or network administration. Enjoy a collaborative work culture in downtown Austin, with competitive benefits including health insurance, 401k matching, and professional development stipends. Join us to build foundational skills while solving real-world challenges in a growth-oriented environment.
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and remote assistance for hardware/software issues
- Install, configure, and troubleshoot Windows/macOS systems, peripherals, and network infrastructure
- Document solutions in ITSM systems and maintain accurate knowledge base articles
- Collaborate with cross-functional teams to resolve complex technical escalations
- Execute security protocols including patch management, vulnerability scanning, and access controls
- Onboard new employees with device setup, account provisioning, and orientation training
- Monitor system health and proactively address performance bottlenecks
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ certification or willingness to obtain within 6 months
- Proficiency in Windows OS, Active Directory, and basic networking concepts
- Strong problem-solving abilities with analytical troubleshooting methodologies
- Excellent communication skills for technical and non-technical stakeholders
- Experience with ITSM tools (ServiceNow, Jira) or helpdesk systems preferred
- Valid driver's license for occasional on-site client visits