Job Description
Join TechNova Solutions' dynamic IT team and launch your career in the heart of Silicon Valley! We're seeking passionate Entry-Level IT Support Specialists to provide exceptional technical assistance to our growing client base. As a cornerstone of our operations, you'll gain hands-on experience with cutting-edge technologies while supporting Fortune 500 companies in San Jose's thriving tech ecosystem. Enjoy comprehensive training, mentorship from industry veterans, and opportunities for rapid career advancement in a collaborative, innovation-driven environment.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS systems
- Provide Tier 1 support via phone, email, and remote assistance
- Deploy and configure workstations, peripherals, and network equipment
- Document technical procedures and maintain knowledge base articles
- Collaborate with senior engineers on complex system integrations
- Monitor network performance and security protocols
- Train end-users on new technologies and best practices
Qualifications
- Associate degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of network fundamentals (TCP/IP, DNS, DHCP)
- Familiarity with Active Directory, Azure AD, or cloud services
- Customer service experience with strong problem-solving skills
- CompTIA A+ or similar certification preferred
- Ability to lift 30lbs for hardware installations
- Valid California driver's license for occasional site visits