Job Description
Launch your IT career with InnovateTech Solutions! We're seeking motivated Entry Level IT Support Specialists to join our dynamic team in Dallas. As a cornerstone of our technical infrastructure, you'll gain hands-on experience in enterprise systems while working alongside industry experts. This role offers unparalleled growth opportunities in a collaborative environment that values innovation and professional development. If you're passionate about technology and eager to build a foundation in IT operations, we encourage you to apply.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document IT processes and maintain accurate asset inventory records
- Collaborate with senior IT staff on system upgrades and security patches
- Deliver exceptional customer service via ticketing systems and in-person support
- Assist with onboarding new employees and setting up workstations
- Participate in IT infrastructure monitoring and maintenance tasks
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of Windows OS, networking concepts, and security protocols
- Familiarity with IT service management tools (e.g., ServiceNow, Jira)
- Strong problem-solving skills with analytical mindset
- Excellent communication and interpersonal abilities
- CompTIA A+ certification or willingness to obtain within 6 months
- Ability to lift 30 lbs and work in a fast-paced environment