Job Description
Join our dynamic IT team in Philadelphia and kickstart your career in technology! At TechSolutions Inc., we're passionate about nurturing emerging talent in the heart of Philly's booming tech scene. As an Entry-Level IT Support Specialist, you'll gain hands-on experience with cutting-edge systems while contributing to our mission of delivering exceptional IT solutions to local businesses.
We offer competitive compensation, comprehensive benefits, and a collaborative environment designed for growth. Our Philadelphia headquarters is easily accessible via public transit, and we pride ourselves on fostering a culture of innovation and continuous learning.
Responsibilities
- Provide first-level technical support for hardware, software, and network issues across 200+ users
- Deploy and configure desktop/laptop systems including OS installation and peripheral setup
- Document IT processes and maintain accurate asset management records
- Collaborate with senior engineers on system upgrades and security patches
- Assist with cloud service administration (Azure/O365) and basic network troubleshooting
- Support office AV equipment and video conferencing systems
- Participate in cross-departmental IT projects and process improvements
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- 1-2 years of hands-on IT support, helpdesk, or internship experience
- Strong foundation in Windows OS, Microsoft Office 365, and Active Directory
- Basic networking knowledge (TCP/IP, DNS, DHCP) and security protocols
- Excellent problem-solving skills with ability to diagnose technical issues
- CompTIA A+ or similar certification preferred (or willingness to obtain within 6 months)
- Valid driver's license and reliable transportation for occasional off-site support