Job Description
Join our dynamic IT team at NexusTech Solutions and kickstart your career in technology! We're seeking passionate Entry-Level IT Support Specialists to provide exceptional technical assistance to our clients across the Phoenix metro area. This role offers hands-on experience with cutting-edge systems while working alongside industry experts committed to your professional growth. Enjoy competitive compensation, comprehensive benefits, and a collaborative work culture that values innovation and continuous learning.
Our Phoenix headquarters features state-of-the-art facilities and flexible work options to support your success. This position is perfect for recent graduates or career changers with foundational technical skills who are ready to build their expertise in a supportive environment.
Responsibilities
- Provide first-level technical support via phone, email, and remote assistance for hardware/software issues
- Install, configure, and maintain desktop/laptop systems and peripheral devices
- Document technical procedures and customer interactions in our CRM system
- Collaborate with senior engineers to troubleshoot complex network and security issues
- Assist with system upgrades, patch management, and cybersecurity protocols
- Deliver user training on new technologies and best practices
- Participate in after-hours on-call rotation (1 week/month)
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic knowledge of Windows OS, networking fundamentals, and security concepts
- Customer service experience with strong communication skills
- CompTIA A+ or similar certification preferred (willing to train)
- Proficiency with Microsoft Office 365 and remote access tools
- Ability to troubleshoot hardware/software issues systematically
- Valid driver's license and reliable transportation for on-site visits
- US citizenship or permanent residency required