Job Description
Launch your IT career with TechHorizon Solutions in Houston! We're seeking passionate entry-level professionals to join our dynamic IT support team. As an IT Support Specialist, you'll gain hands-on experience with cutting-edge technologies while supporting our clients' digital infrastructure. Our comprehensive training program ensures rapid skill development in networking, cybersecurity, and cloud technologies. Enjoy competitive benefits, flexible work arrangements, and clear career advancement paths in Houston's thriving tech ecosystem.
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network systems
- Diagnose and resolve user issues via ticketing systems and remote support
- Manage and maintain corporate assets (laptops, printers, peripherals)
- Assist with cybersecurity protocols including patch management and access controls
- Document technical processes and create knowledge base articles
- Collaborate with senior engineers on infrastructure projects
- Support cloud environments (AWS/Azure) and SaaS applications
Qualifications
- Associate's degree in IT, Computer Science, or related field
- CompTIA A+ or Network+ certification preferred
- Basic knowledge of Windows/macOS, Active Directory, and networking
- Strong problem-solving and customer service skills
- Ability to learn new technologies quickly
- Valid Texas driver's license for occasional on-site visits
- Experience with ticketing systems (ServiceNow, Jira) a plus
- Basic scripting knowledge (Python/PowerShell) desirable