Job Description
Launch your IT career with TechSolutions Inc., a Chicago-based tech innovator! We're seeking passionate Entry-Level IT Support Specialists to join our dynamic team and deliver exceptional technical solutions to Fortune 500 clients. Enjoy comprehensive training, mentorship from industry veterans, and a collaborative environment where your growth is prioritized. Perfect for recent graduates eager to build expertise in network administration, system troubleshooting, and cybersecurity fundamentals.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network systems
- Diagnose and resolve end-user issues via remote and on-site assistance
- Deploy and configure desktop/laptop systems using imaging tools
- Document incident tickets, solutions, and standard operating procedures
- Collaborate with senior engineers on infrastructure projects
- Conduct periodic system health checks and preventative maintenance
- Assist with cybersecurity awareness training for employees
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows OS, Active Directory, and network protocols
- Familiarity with helpdesk software (ServiceNow, Jira, or Zendesk)
- Strong problem-solving and communication skills
- CompTIA A+ or Network+ certification (preferred but not required)
- Ability to lift 20 lbs and work in a physical server environment
- Valid driver's license for occasional client site visits