Job Description
Launch your IT career with TechNova Solutions in the heart of NYC! We're seeking passionate Entry-Level IT Support Specialists to join our dynamic team. You'll gain hands-on experience with cutting-edge technologies while supporting Fortune 500 clients in a collaborative, growth-oriented environment. Our comprehensive training program ensures rapid skill development and career advancement opportunities.
Enjoy competitive benefits including health insurance, 401(k) matching, and flexible work arrangements. Located steps from Grand Central Station, our modern office offers an inspiring atmosphere for tech enthusiasts ready to make their mark.
Responsibilities
- Provide first-level technical support for hardware, software, and network issues via phone, email, and remote tools
- Install, configure, and troubleshoot Windows/macOS operating systems and productivity applications
- Document all IT incidents, resolutions, and asset inventory using ServiceNow platform
- Collaborate with senior engineers to implement security patches and system updates
- Assist with onboarding new employees and setting up workstations
- Participate in rotational after-hours on-call support (1 week/month)
- Contribute to knowledge base articles and training materials
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of networking fundamentals (TCP/IP, DNS, DHCP)
- Familiarity with Windows/macOS operating systems and Microsoft Office suite
- Customer service mindset with excellent communication skills
- CompTIA A+ or similar certification preferred (not required)
- Ability to lift 30 lbs for equipment maintenance
- Valid driver's license for occasional client site visits
- Proactive problem-solving approach and eagerness to learn