Job Description
Join our dynamic IT team in Arlington and kickstart your tech career! We're seeking motivated entry-level professionals to provide essential technical support across our organization. As an IT Support Specialist, you'll be the first point of contact for resolving technical issues, ensuring seamless operations, and delivering exceptional user experiences. Our comprehensive training program and collaborative environment will accelerate your growth in networking, security, and system administration.
Why TechSolutions? Competitive benefits, mentorship from industry experts, and clear career advancement paths. Work in a modern facility with cutting-edge technology in Arlington's thriving tech corridor.
Responsibilities
- Provide first-level technical support via phone, email, and in-person for hardware/software issues
- Install, configure, and maintain desktop/laptop systems, printers, and network equipment
- Document technical issues and resolutions using ticketing systems (Jira/ServiceNow)
- Assist with cybersecurity protocols including password resets and access management
- Collaborate with senior IT staff on infrastructure projects and system updates
- Train end-users on software applications and best practices
- Monitor system performance and report potential security threats
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows OS, networking concepts, and security principles
- Customer service experience with problem-solving aptitude
- Familiarity with helpdesk tools (ServiceNow, Zendesk, or similar)
- CompTIA A+ or Network+ certification preferred (willing to obtain)
- Strong written/verbal communication skills
- Ability to work independently and in fast-paced environments
- Valid Texas driver's license (for occasional site visits)