Job Description
Join TechSolutions Inc. in the heart of New Orleans' booming tech scene! We're seeking passionate entry-level IT professionals to launch their careers with us. As an IT Support Specialist, you'll be the backbone of our digital infrastructure, ensuring seamless operations for our innovative clients. Enjoy competitive compensation, comprehensive benefits, and unparalleled growth opportunities in a city celebrated for its vibrant culture and tech-forward community.
Responsibilities
- Provide first-line technical support for hardware/software issues via phone, email, and in-person
- Install, configure, and troubleshoot Windows/Linux systems and network devices
- Manage user accounts, permissions, and access controls in Active Directory
- Document technical procedures and maintain accurate asset inventories
- Collaborate with senior engineers on security protocols and system optimizations
- Train end-users on best practices for data security and digital workflows
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows OS, networking fundamentals, and cybersecurity principles
- Familiarity with helpdesk ticketing systems (e.g., Jira, ServiceNow)
- Strong troubleshooting skills and customer service orientation
- CompTIA A+ or similar certification preferred (not required)
- Ability to lift 30 lbs and work flexible hours during system updates