Job Description
Join TechSolutions Tulsa as an Entry-Level IT Support Specialist and kickstart your career in technology! We're seeking passionate tech enthusiasts to join our dynamic team in the heart of Oklahoma. As a growing tech hub, Tulsa offers exceptional opportunities for career growth while maintaining an affordable lifestyle. You'll gain hands-on experience with cutting-edge systems while supporting our diverse client base. We provide comprehensive training, mentorship programs, and a clear path to advancement in IT infrastructure, cybersecurity, and cloud technologies.
Responsibilities
- Provide technical support for hardware, software, and network systems
- Install, configure, and maintain desktop/laptop computers and peripherals
- Troubleshoot and resolve technical issues via phone, email, and in-person support
- Document incidents, solutions, and asset information in ticketing systems
- Collaborate with senior engineers on infrastructure projects
- Assist with cybersecurity best practices and data protection protocols
- Participate in system upgrades and maintenance activities
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows/Linux operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and analytical skills
- Excellent written and verbal communication abilities
- Customer service mindset with patience and empathy
- CompTIA A+ certification preferred (not required)
- Valid driver's license for occasional off-site support