Job Description
Join TechForward Solutions as an Entry-Level IT Support Specialist and launch your career in technology! We're seeking passionate tech enthusiasts to provide critical support to our dynamic team. As a cornerstone of our operations, you'll troubleshoot hardware/software issues, maintain network infrastructure, and deliver exceptional user support. This is your chance to grow alongside industry experts while making tangible impact in a collaborative, innovation-driven environment.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network systems
- Diagnose and resolve user issues via ticketing system and remote support
- Deploy and configure workstations, peripherals, and cloud-based tools
- Document IT processes, solutions, and knowledge base articles
- Assist with system updates, patches, and security compliance
- Collaborate with senior team on infrastructure projects
- Train users on new technologies and best practices
Qualifications
- Associate's degree in IT or related field OR equivalent experience
- Basic knowledge of Windows/macOS/Linux operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong troubleshooting and diagnostic skills
- Excellent written and verbal communication abilities
- Customer service mindset with problem-solving aptitude
- CompTIA A+ or similar certification preferred
- Proficiency with Microsoft Office 365 and Google Workspace