Job Description
Join our dynamic team as an Entry Level IT Support Specialist and launch your career in technology! At Omaha Tech Solutions, we foster innovation and growth for emerging tech professionals. This role offers hands-on experience with cutting-edge systems while providing critical support to our clients. Enjoy comprehensive training, mentorship from senior engineers, and clear pathways for advancement into cybersecurity, cloud infrastructure, or systems administration. Our collaborative environment values curiosity and continuous learning—perfect for recent graduates or career changers passionate about technology.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document technical procedures and create user documentation
- Collaborate with cross-functional teams to resolve escalated issues
- Implement security protocols and maintain system backups
- Assist in software deployment and system updates
- Train end-users on technology best practices
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS, DHCP)
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- CompTIA A+ certification or willingness to obtain within 6 months
- Ability to work independently and in team environments