Job Description
Launch your tech career with TechNova Solutions! We're seeking motivated Entry-Level IT Support Specialists to join our dynamic team in Raleigh's thriving tech hub. As a foundational member of our IT department, you'll gain hands-on experience with cutting-edge systems while supporting our innovative clients. We offer comprehensive training, mentorship from industry experts, and clear growth pathways into cybersecurity, cloud infrastructure, or DevOps roles. Join us to build a future-proof career in one of America's fastest-growing tech markets.
Responsibilities
- Provide Tier 1 technical support for hardware/software issues via phone, email, and remote access
- Deploy and configure workstations, laptops, and mobile devices across enterprise environments
- Document IT processes, ticket resolutions, and knowledge base articles
- Monitor network performance using tools like SolarWinds and Nagios
- Assist with cybersecurity protocols including patch management and vulnerability scanning
- Collaborate with cross-functional teams on IT infrastructure projects
- Train end-users on new technologies and best practices
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows OS, Active Directory, and networking fundamentals
- Familiarity with helpdesk ticketing systems (ServiceNow, Jira)
- CompTIA A+ or similar certification preferred
- Strong problem-solving and communication skills
- Ability to lift 30 lbs for hardware installations
- Valid North Carolina driver's license for occasional on-site visits
- 1-2 years internship/volunteer IT experience acceptable