Job Description
Join our dynamic IT team as an Entry-Level IT Support Specialist in sunny Colorado Springs! We're seeking passionate tech newcomers eager to launch their careers in a collaborative environment. You'll gain hands-on experience with enterprise systems while supporting 200+ users across our growing organization. Enjoy competitive benefits, mentorship from senior engineers, and opportunities for professional growth in one of America's top tech hubs.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues via phone, email, and ticketing systems
- Install, configure, and maintain desktop/laptop systems, peripherals, and mobile devices
- Assist with Active Directory account management and access control implementation
- Document technical procedures and maintain accurate asset inventory records
- Collaborate with cybersecurity team on basic security protocols and incident response
- Participate in system upgrades, patch management, and software deployment projects
Qualifications
- Associate degree in IT, Computer Science, or related field OR equivalent experience
- Basic knowledge of Windows OS, Active Directory, and Microsoft Office Suite
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong troubleshooting methodology and customer service skills
- CompTIA A+ certification preferred (or willingness to obtain within 6 months)
- Valid driver's license and reliable transportation
- Ability to lift 30lbs for equipment maintenance