Job Description
Join TechSolutions Mesa as an Entry-Level IT Support Specialist and kickstart your career in technology! We're seeking motivated individuals passionate about solving technical challenges and delivering exceptional user experiences. This role offers hands-on experience with enterprise systems while providing critical support to our growing client base. You'll work alongside seasoned IT professionals in a dynamic, collaborative environment with opportunities for rapid skill development and career advancement.
Responsibilities
- Provide first-level technical support for hardware, software, and network issues
- Install, configure, and troubleshoot desktop/laptop systems and peripherals
- Manage user accounts, permissions, and security protocols
- Document technical issues and resolutions in ticketing systems
- Assist with cloud service administration (Azure/O365)
- Conduct periodic system maintenance and updates
- Collaborate with cross-functional teams on IT projects
Qualifications
- Associate degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and customer service skills
- Ability to work independently and prioritize tasks
- CompTIA A+ certification preferred (not required)
- Valid driver's license and reliable transportation