Job Description
Launch your IT career with TechWave Solutions Inc., a leading technology innovator in Southern California! We're seeking passionate Entry-Level IT Support Specialists to join our dynamic team in Long Beach. This is your opportunity to gain hands-on experience in enterprise-level systems while working alongside industry experts. Our comprehensive training program ensures rapid growth into network administration, cybersecurity, and cloud technologies. Enjoy competitive benefits, flexible scheduling, and a collaborative culture that values fresh perspectives.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Manage helpdesk tickets using ServiceNow and JIRA platforms
- Deploy and configure Windows 10/11 workstations and mobile devices
- Assist with Active Directory administration and user account management
- Document IT procedures and maintain knowledge base articles
- Collaborate with senior engineers on infrastructure projects
- Participate in 24/7 on-call rotation (1 week/month)
Qualifications
- Associate's degree in IT or related field OR equivalent experience
- CompTIA A+ or Network+ certification (preferred)
- Basic understanding of TCP/IP, DNS, and DHCP protocols
- Familiarity with Microsoft Office 365 and Azure fundamentals
- Strong troubleshooting methodology and documentation skills
- Ability to lift 30 lbs for equipment installation
- Valid California driver's license for site visits