Job Description
Join our dynamic team at InnovateKC Tech Solutions and kickstart your IT career in the heart of Kansas City! We're seeking passionate tech enthusiasts eager to grow in a supportive environment. As an Entry-Level IT Support Specialist, you'll gain hands-on experience with cutting-edge systems while helping businesses thrive through innovative solutions. Enjoy competitive benefits, mentorship from industry experts, and opportunities for rapid career advancement in one of America's fastest-growing tech hubs.
Responsibilities
- Provide Tier 1 technical support for hardware/software issues via phone, email, and in-person
- Install, configure, and troubleshoot Windows/macOS workstations and peripherals
- Assist with network infrastructure monitoring and basic maintenance tasks
- Create and maintain user accounts, permissions, and security protocols
- Document technical issues and solutions using ITSM systems
- Collaborate with senior IT staff on system upgrades and projects
- Deliver exceptional customer service with clear communication
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of operating systems (Windows, macOS) and networking fundamentals
- Strong problem-solving skills with attention to detail
- Excellent written and verbal communication abilities
- CompTIA A+ certification preferred (or willingness to obtain within 6 months)
- Ability to work independently and in team environments
- Valid driver's license and reliable transportation
- Passion for technology and continuous learning