Job Description
Launch your IT career with TechSolutions Inc., a leading technology firm based in Sacramento! We're seeking motivated Entry-Level IT Support Specialists to join our dynamic team and deliver exceptional technical assistance to our clients. This role offers comprehensive training and growth opportunities in a collaborative environment. If you're passionate about technology and eager to learn, apply today to start your journey in the thriving Sacramento tech scene!
Responsibilities
- Provide first-level technical support via phone, email, and remote assistance for hardware/software issues
- Install, configure, and troubleshoot desktops, laptops, and network peripherals
- Document service tickets and maintain accurate knowledge base articles
- Collaborate with senior IT staff on infrastructure projects and system upgrades
- Assist with security protocols, data backups, and disaster recovery procedures
- Train end-users on new technologies and best practices
- Monitor system performance and proactively address potential issues
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of Windows/macOS operating systems and networking concepts
- Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Jira)
- Strong problem-solving skills and customer service orientation
- Ability to work independently and prioritize tasks in a fast-paced environment
- CompTIA A+ certification or willingness to obtain within 6 months
- Valid California driver's license (occasional onsite visits required)