Job Description
Join our dynamic IT team as an Entry-Level IT Support Specialist and kickstart your career in technology! We're seeking motivated tech enthusiasts passionate about solving problems and supporting users. Enjoy comprehensive training, mentorship, and a collaborative environment where your growth is prioritized. Why join us? Competitive salary, full benefits package, and opportunities for career advancement in Fresno's thriving tech scene. What we offer: Health insurance, retirement plans, flexible work hours, and professional development stipends.
Responsibilities
- Provide technical support to employees via phone, email, and in-person for hardware/software issues
- Install, configure, and maintain desktop computers, laptops, and peripherals
- Assist with network setup, security protocols, and system backups
- Create and maintain documentation for IT procedures and user guides
- Collaborate with senior IT staff on infrastructure projects and system updates
- Monitor system performance and troubleshoot technical problems
- Train users on new software and technologies
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and communication skills
- Ability to work independently and as part of a team
- Customer service mindset with patience and empathy
- CompTIA A+ certification preferred (not required)
- Valid driver's license for occasional equipment pickups