Job Description
Join our dynamic IT team at Desert Tech Solutions and kickstart your career in technology! We're seeking motivated entry-level professionals passionate about solving technical challenges and supporting our growing client base. As an IT Support Specialist, you'll gain hands-on experience with cutting-edge systems while contributing to a collaborative, innovative environment. Tucson's thriving tech scene offers unmatched growth opportunities—this is your chance to build a foundation in networking, security, and user support.
Responsibilities
- Provide Tier 1 technical support via phone, email, and remote assistance for hardware/software issues
- Install, configure, and troubleshoot desktop/laptop systems, printers, and network devices
- Document support tickets using ITSM tools and maintain accurate knowledge base articles
- Collaborate with senior engineers on network infrastructure projects including cabling and Wi-Fi optimization
- Assist with cybersecurity initiatives including endpoint protection and access management
- Conduct user training on productivity software and security best practices
- Participate in system upgrades and patch management cycles
Qualifications
- Associate degree in IT or CompTIA A+ certification (or equivalent experience)
- Basic understanding of Windows/macOS operating systems and Active Directory
- Familiarity with networking fundamentals (TCP/IP, DNS, DHCP)
- Strong problem-solving skills and ability to explain technical concepts clearly
- Customer service mindset with patience and excellent communication abilities
- Valid driver's license for occasional on-site client visits
- Ability to lift 30 lbs for hardware installations