Job Description
Join TechSolutions Inc., a leading Milwaukee-based tech innovator, as an Entry-Level IT Support Specialist. We're seeking motivated individuals passionate about technology to provide exceptional technical support to our growing team. This role offers hands-on experience in enterprise systems, network administration, and cybersecurity fundamentals. Enjoy a collaborative environment with mentorship opportunities and career growth paths in IT operations.
Responsibilities
- Provide Tier 1 technical support for hardware/software issues including Windows OS, Microsoft Office 365, and network connectivity
- Assist with user account management, password resets, and access permissions
- Deploy and configure workstations, laptops, and mobile devices
- Document technical procedures and maintain accurate service records
- Collaborate with senior IT staff on infrastructure projects
- Monitor system health and perform preventative maintenance
- Support cybersecurity initiatives including patch management and vulnerability scanning
Qualifications
- Associate's degree in IT, Computer Science, or related field OR equivalent experience
- Basic knowledge of networking concepts (TCP/IP, DNS, DHCP)
- Familiarity with Windows operating systems and Active Directory
- Strong troubleshooting and problem-solving abilities
- Excellent communication and customer service skills
- CompTIA A+ certification preferred (not required)
- Ability to lift 30 lbs and work in a server environment
- Valid driver's license for occasional off-site support