Job Description
Join TechSolutions Memphis as an Entry-Level IT Support Specialist and kickstart your career in technology! We're a dynamic Memphis-based firm dedicated to innovative IT solutions, and we're seeking passionate individuals ready to grow with us. You'll work alongside industry experts in a collaborative environment, gaining hands-on experience with cutting-edge systems while supporting our clients' technology needs. This role offers comprehensive training, mentorship programs, and clear pathways for advancement into specialized IT fields.
Why TechSolutions Memphis? We pride ourselves on fostering talent from within our community. Our team enjoys competitive benefits, flexible work arrangements, and regular professional development opportunities. As a Memphis-based company, we're deeply committed to local economic growth and supporting the next generation of tech professionals in our city.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Assist with user account management and system access protocols
- Document technical processes and maintain accurate incident records
- Collaborate with senior team members on complex troubleshooting
- Conduct routine system audits and preventive maintenance
- Deliver user training on new technologies and best practices
Qualifications
- Associate's degree in IT, Computer Science, or related field OR equivalent experience
- Basic understanding of Windows OS and networking fundamentals
- Strong problem-solving and analytical thinking abilities
- Excellent written and verbal communication skills
- Customer service orientation with patience and empathy
- Ability to learn new technologies quickly and adapt to changing systems
- Valid driver's license and reliable transportation (for occasional on-site support)