Job Description
Launch your IT career with InnovateTech Solutions! We're seeking passionate entry-level professionals to join our dynamic IT support team in Oklahoma City. As an IT Support Specialist, you'll be the backbone of our digital infrastructure, ensuring seamless operations for 200+ employees while gaining hands-on experience with cutting-edge technologies. Our culture emphasizes mentorship, continuous learning, and career growth—perfect for recent graduates or career changers ready to excel in tech.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Deploy and configure desktops, laptops, and mobile devices
- Manage Active Directory accounts and user permissions
- Monitor and maintain cybersecurity protocols
- Create and maintain IT documentation and knowledge base articles
- Collaborate with senior engineers on infrastructure projects
- Deliver exceptional customer service via ticketing systems and direct support
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows OS, networking fundamentals, and cloud services
- Strong problem-solving and troubleshooting abilities
- Excellent written and verbal communication skills
- CompTIA A+ or similar certification preferred (not required)
- Ability to lift 30 lbs and work with hardware components
- Valid driver's license for occasional equipment transport