Job Description
Join our dynamic IT team at CyberTech Solutions and kickstart your career in technology! We're seeking motivated Entry-Level IT Support Specialists to provide exceptional technical assistance to our clients in El Paso. This role offers hands-on experience with cutting-edge systems while supporting our mission to deliver innovative IT solutions.
As a key member of our support team, you'll work in a collaborative environment where your contributions directly impact client satisfaction. We provide comprehensive training and mentorship to help you grow professionally. If you're passionate about technology and eager to learn, this is your opportunity to launch a rewarding career in IT.
Responsibilities
- Provide technical support via phone, email, and remote assistance for hardware/software issues
- Install, configure, and troubleshoot desktops, laptops, and network equipment
- Document all support tickets using our ticketing system with detailed resolution steps
- Collaborate with senior engineers to resolve complex technical problems
- Assist with network monitoring and basic system maintenance tasks
- Conduct user training on new software and system updates
- Follow IT security protocols and best practices for data protection
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows operating systems and Microsoft Office Suite
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving skills and attention to detail
- Excellent written and verbal communication abilities
- Ability to work independently and as part of a team
- CompTIA A+ or similar certification preferred (not required)
- Valid driver's license and reliable transportation