Job Description
Join our dynamic team as an Entry-Level IT Support Specialist at TechSolutions Inc. in Indianapolis! This is your gateway to a thriving tech career where you'll gain hands-on experience supporting enterprise systems while working alongside industry experts. We're looking for passionate tech enthusiasts ready to build foundational skills in network administration, cybersecurity, and cloud technologies. Enjoy a collaborative environment with mentorship opportunities, competitive benefits, and a clear path for career growth.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network systems
- Manage help desk tickets via ticketing systems (Jira/ServiceNow)
- Install, configure, and troubleshoot Windows/Linux workstations
- Assist with Active Directory administration and user account management
- Document IT procedures and create knowledge base articles
- Collaborate with cybersecurity team on vulnerability remediation
- Support cloud infrastructure (AWS/Azure) and SaaS applications
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
- Familiarity with Windows 10/11 and Linux operating systems
- Customer service experience with strong communication skills
- CompTIA A+ or Network+ certification preferred
- Ability to troubleshoot hardware and software issues methodically
- Proactive learning attitude for emerging technologies
- Valid driver's license for occasional on-site support