Job Description
Join our dynamic IT team as an Entry-Level IT Support Specialist and kickstart your career in technology! At TechSolutions Columbus, we're committed to nurturing emerging talent while delivering cutting-edge solutions to our clients. This full-time position offers hands-on experience with enterprise systems, network infrastructure, and customer-facing technical support. You'll work alongside seasoned professionals in a collaborative environment designed for growth. If you're passionate about technology and eager to build a foundation in IT, this is your opportunity to launch a rewarding career in one of America's fastest-growing tech hubs.
Responsibilities
- Provide Tier 1 technical support to employees via phone, email, and in-person requests
- Install, configure, and troubleshoot hardware (desktops, laptops, printers) and software (Windows OS, Microsoft Office)
- Assist with network connectivity issues including VPN, Wi-Fi, and wired connections
- Document incidents, resolutions, and asset inventory in ITSM systems
- Participate in IT projects including system upgrades and security implementations
- Collaborate with senior IT staff on system monitoring and preventative maintenance
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
- Familiarity with Windows operating systems and Microsoft Office Suite
- Strong problem-solving skills and ability to learn new technologies quickly
- Excellent written and verbal communication abilities
- CompTIA A+ certification preferred (not required)
- Valid driver's license for occasional client site visits