Job Description
Join our dynamic IT team at InnovateTech Solutions and launch your career in technology! We're seeking motivated Entry-Level IT Support Specialists to deliver exceptional technical assistance to our clients in Fort Worth. This role offers hands-on experience with cutting-edge infrastructure while providing daily support for hardware, software, and network systems. Enjoy comprehensive training, mentorship from senior engineers, and a clear path to career advancement in a collaborative, fast-paced environment.
Responsibilities
- Provide Tier 1 technical support for desktop/laptop hardware, operating systems, and business applications
- Diagnose and resolve network connectivity issues using diagnostic tools
- Assist with software installations, updates, and security patch management
- Document all IT incidents, resolutions, and asset inventory in ticketing systems
- Collaborate with cross-functional teams to maintain system uptime and security
- Support end-users via phone, email, and remote assistance channels
- Participate in infrastructure projects under supervision
Qualifications
- Associate's degree in IT, Computer Science, or related field OR equivalent experience
- Basic knowledge of Windows OS, Active Directory, and networking fundamentals
- Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Jira)
- Strong problem-solving and customer service orientation
- CompTIA A+ or similar certification preferred
- Ability to lift 30lbs for equipment handling
- Valid driver's license for occasional on-site visits
- Excellent written and verbal communication skills