Job Description
Join our dynamic Jacksonville team as an Entry-Level IT Support Specialist! We're seeking motivated tech enthusiasts to provide critical infrastructure support while launching your career in a fast-growing industry. Enjoy comprehensive training, mentorship from senior engineers, and opportunities for growth in cybersecurity and cloud technologies. Our collaborative culture values innovation and professional development.
Responsibilities
- Diagnose and resolve hardware/software issues across 200+ workstations
- Deploy and configure Windows 10/11 systems using SCCM
- Manage Active Directory accounts and group policies
- Assist with network troubleshooting (Cisco switches, Wi-Fi)
- Document technical processes in ServiceNow
- Support Microsoft 365 migrations and administration
- Coordinate with vendors for hardware procurement
- Participate in after-hours on-call rotation (1 week/month)
Qualifications
- CompTIA A+ or Network+ certification (or equivalent experience)
- 1+ years of helpdesk/internship experience
- Proficiency in Windows OS and Active Directory
- Basic understanding of TCP/IP networking
- Excellent written and verbal communication skills
- Ability to lift 30lbs for equipment deployment
- Valid Florida driver's license for site visits
- Associate degree in IT or related field preferred