Job Description
Join TechNova Solutions' dynamic IT team as an Entry Level IT Support Specialist in Austin, TX! We're seeking motivated tech enthusiasts ready to launch their careers in a fast-paced environment. As a cornerstone of our operations, you'll provide critical technical support to our growing client base while gaining hands-on experience with cutting-edge technologies. This full-time position offers comprehensive training, mentorship from senior engineers, and a clear career progression path. Our collaborative culture values innovation and continuous learning, making it the perfect launchpad for your IT career.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues via phone, email, and remote tools
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document technical processes, solutions, and knowledge base articles
- Collaborate with cross-functional teams to resolve complex IT infrastructure challenges
- Assist with cybersecurity protocols including access management and threat monitoring
- Participate in system upgrades, migrations, and IT project implementations
- Maintain inventory of IT assets and procurement requests
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of Windows/macOS operating systems and networking fundamentals
- Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Jira Service Desk)
- Strong problem-solving skills and ability to troubleshoot technical issues logically
- Excellent communication skills with ability to explain technical concepts to non-technical users
- CompTIA A+ or similar certification preferred (willing to obtain if not certified)
- Valid driver's license for occasional on-site client visits