Job Description
Join TechNova Solutions as an Entry-Level IT Support Specialist and launch your career in the heart of Silicon Valley! We're seeking motivated tech enthusiasts to join our dynamic team in San Jose. As a key member of our IT department, you'll gain hands-on experience with cutting-edge technologies while providing essential support to our innovative workforce. This role offers unparalleled growth opportunities and mentorship from industry experts in a collaborative, fast-paced environment.
Responsibilities
- Provide first-level technical support for hardware, software, and network issues via phone, email, and in-person assistance
- Install, configure, and maintain desktop/laptop systems, printers, and peripherals
- Document IT procedures, troubleshooting steps, and inventory records
- Collaborate with senior IT staff on system upgrades and security implementations
- Assist with user account management, software installations, and data backup procedures
- Participate in IT asset management and lifecycle planning
- Deliver user training on new technologies and best practices
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems and troubleshooting methodologies
- Familiarity with networking fundamentals (TCP/IP, DNS, DHCP)
- Strong problem-solving skills and customer service orientation
- Ability to work independently and prioritize multiple tasks
- CompTIA A+ or similar certification preferred (not required)
- Valid driver's license and reliable transportation