Job Description
Join our dynamic tech team as an Entry-Level IT Support Specialist in sunny San Diego! We're seeking passionate tech enthusiasts ready to launch their careers in a fast-paced environment. At TechSolutions Inc., you'll gain hands-on experience with cutting-edge systems while supporting Fortune 500 clients. Enjoy competitive benefits, mentorship from industry veterans, and opportunities for rapid growth. Our collaborative culture celebrates innovation and professional development – apply today to start your IT journey!
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Manage helpdesk tickets via ticketing systems (ServiceNow/Jira)
- Install, configure, and troubleshoot Windows/macOS environments
- Assist with cybersecurity protocols and data protection measures
- Create and maintain technical documentation
- Collaborate with cross-functional teams on IT projects
- Monitor system health and perform preventative maintenance
Qualifications
- Associate's degree in IT, Computer Science, or related field
- CompTIA A+ or similar certification preferred
- Basic knowledge of networking concepts (TCP/IP, DNS, DHCP)
- Experience with Active Directory and cloud platforms (AWS/Azure)
- Strong problem-solving and communication skills
- Ability to work independently and in team environments
- Valid California driver's license (for occasional client visits)
- Eagerness to learn new technologies and methodologies